Shipping & Returns
(12-14 working days from date of order). We ship throughout the week. To ensure that your order reaches you in good condition and in the shortest span of time, we currently ship via reputed courier agencies only.
Shipping costs are calculated based on cumulative weight of entire order and are different for each pin code.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time of the order processing starts from the day of receipt of the payment confirmed against the order placed with Gud Gum. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Gud Gum shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Gud Gum.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of product. Gud Gum reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Gud Gum has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Return & Exchange Policy
Gud Gum takes utmost care to ensure your food reaches you safely. But in the unforeseen situation you receive your package in a damaged condition or damaged in transit, please email us at complaints.gudgum@gmail.com mentioning your Order ID. Following which if necessary, refunds will be initiated within 7 business days.
Gud Gum acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Gud Gum will not be liable to accept the product. We will investigate the damage from our end and replace the product, where required.
All couriers of this nature will be borne by the customer themselves. Gud Gum will only bear the expenses of the transaction after the replacement of the product, if necessary.
No cancellation or refunds will be allowed or permitted once the order has been placed.